Error: 'invalid byte sequence for encoding 'UTF8': 0x00' when accessing Triggers or Webhooks

Last edited: 2/5/2026

If you encounter the error: 'invalid byte sequence for encoding "UTF8": 0x00' when attempting to access your project's Triggers or Webhooks via the dashboard, it indicates that the standard_conforming_strings database setting is currently off.

This setting, when off, can cause issues with how certain character sequences are interpreted by Postgres, leading to errors in dashboard queries that expect UTF8-compliant strings.

To resolve this issue:

  1. Connect to your database instance using the SQL Editor in the Dashboard or a client like psql.
  2. Execute the following SQL command: 
    1
    ALTER DATABASE postgres SET standard_conforming_strings = on;
  3. Allow a few minutes for this setting to take effect, as existing pooled connections might retain the previous configuration. If the error persists after this period, a database restart may be necessary.