Hallidayo

Hi <@588871236596138014> - I'll take a look at this week and speak with the Supabase team 👍

No this is a user based forum, it’s best to reach out to support: support@supabase.com May take longer for them to replay due to the weekend.

Have you reached out to support?

You'll need to contact support for this one, support@supabase.com

Maybe project isolated so it’s good that you’ve opened a support ticket. Are you on a free plan?

Best to check out this guide: https://supabase.com/docs/guides/platform/manage-your-usage/egress your egress cache gets reset after each billing cycle, you can however add more to your limit if you are a pro user.

You’ll need to contact support on this one: support@supabase.com

When did you open the ticket? I can add the ticket to an escalation queue

That’s great it’s working now, yeah I’ve seen a couple of issues relating to GitHub logins lately.

Also just checked on the status page their seems to be an issue with newly created projects

Are they any errors in any of the other logs? If not then I would maybe reach out to support: support@supabase.com as it may be something with the infra of the project

You could try a restart from the project settings if the button is enabled but may not be if the project is starting up

Are you seeing any errors in your logs which could indicate what might be causing the Auth being unhealthy?

Have you tried a restart of the database from project settings? Also what are the logs saying? Any errors?

Is this a login issue/access to dashboard?

I can add your ticket to an escalation queue which can speed things up a little

I haven’t see anything on the status page or other reports. Are your projects running as normal now?

Are you on the free plan or pro plan?

You should have restarted the project instead of pausing. The only way to get this one resolved is to submit a support ticket - support@supabase.com. Include your project id and also that your project is in a pausing state.

If your project is stuck in a pausing state then the only way to get the project running again is to contact support: support@supabase.com and provide your Project ID

Hi, is this about an issue with your project? Send me over your ticket number

Cool I’ve flagged up in an escalation queue 👍

Looking at other posts this looks like an infra issue and can only be fixed via support. Have you opened a support ticket? If so send me the ticket number and I can escalate

Is your project accessible at all and is the project matching from the email with the project you deleted in the dashboard? If you have already deleted the project then I wouldn't have thought you have to do anything.

I've added your ticket to an informal escalation queue that I have access to.

Could you send me your ticket number please?

Cool I'll flag your ticket up to an informal escalation queue.

It may be something deep in your project which is causing the issue, Have you heard back from the escalation?

Is their any activity on the project?

Have you opened a support ticket? Also I'm guessing you are unable to do a manual restart from the project settings page?

Oh so is your database restarting or is it just the actual web page?

Are you seeing any errors in your logs?

I'll add your ticket to an informal escalation queue

Are you migrations up to date from your local? Seems like your're getting a timeout when applying: 20251125000000_add_slack_scopes.sql?

What are the logs saying? Any errors or warnings in the logs?

I would reach out to support on this one as it’s looks like an account issue: support@supabase.com

I haven’t seen any other reports from users so it may be your product. Did you restart via project settings? Also are you seen any errors in your logs?

Have you heard anything back from Vercel yet?

Also have you got any anti virus running on your machine? If you have try switching that off and try again as I’ve seen this work for other users

If you open the network panel are you seeing errors and the same error appearing on the response?

I would contact support on this one

Are you on a free or paid plan? Support is the only way to get this one fixed as I would have recommended a restart which you’ve already done.

What’s the error?

If you are on a free plan and upgrade to the pro plan you’ll get the last seven days worth of backups

Okay I’ve flagged this up

Is this still happening now?

I would wait on support on this one

If it’s been more than 24 hours then I would reach out to support

If you do not hear anything in 24 hours send your ticket number in this thread and I can add the ticket to an informal escalation queue

If you do not want to upgrade then you should reach out to support to get access again