Hallidayo

I haven’t seen any other reports from users so it may be your product. Did you restart via project settings? Also are you seen any errors in your logs?

Have you heard anything back from Vercel yet?

Also have you got any anti virus running on your machine? If you have try switching that off and try again as I’ve seen this work for other users

If you open the network panel are you seeing errors and the same error appearing on the response?

I would contact support on this one

Are you on a free or paid plan? Support is the only way to get this one fixed as I would have recommended a restart which you’ve already done.

What’s the error?

If you are on a free plan and upgrade to the pro plan you’ll get the last seven days worth of backups

Okay I’ve flagged this up

Is this still happening now?

I would wait on support on this one

If it’s been more than 24 hours then I would reach out to support

If you do not hear anything in 24 hours send your ticket number in this thread and I can add the ticket to an informal escalation queue

If you do not want to upgrade then you should reach out to support to get access again

You could upgrade to pro and then upgrade the disk size

You could try a restart from your project settings. Also which plan are you on? Free or pro?

I couldn’t see anything about CMEK being supported, if it’s required for your project then I would reach out to enterprise about alternatives or suggestions: https://supabase.com/solutions/enterprise

Have you got a custom smtp or using the default? If you’re on the default you may be hitting the rate limit. Also what are your Auth logs looking like, any errors?

The steps you’ve got noted here should help for the future which is good, when do you open the support ticket and have you heard anything from support?

You would need to contact support to get your project started - support@supabase.com

I’ll add your ticket to an informal escalation queue that we have access to

Cool I'll add your ticket to an informal escalation queue.

Have you submitted a support ticket ?also support is the only way in which this can get resolved

When did you open the ticket? also which plan are you on?

As you're on a free plan support is usually longer (24 hours +)

I’ll add your ticket to an informal escalation queue we have

Also it would have been best to click restart project in the dashboard rather than pausing

45 minutes is quite long, are you on a free or pro plan?

Can you seethe project in your dashboard and has the project been inactive for more than 90 days?

You can send an email with your project id to support@supabase.com

<@1172097273698721844> - firstly thank you so much for submitting the PR! A couple of days ago I added some labels on the PR for the front end team to have a look so you should hear back soon.

What’s the actual error you’re getting in the console? Also are you getting network requests errors in the console?

Have you tried using a VPN? or a different network connection?

So your Supabase dashboard is not loading at all? You seem to have an error in the console but its not showing?

Have you checked your logs in the dashboard to see if their any errors appearing?

I’d wait for 24 hours as you’re on the few plan, if no reply let me know in this thread 👍

Support is the only way to fix this one, when did you submit the support ticket?

You’d have to reach out to support on this one, support@supabase.com

Is your project still stuck after 8 days?

Ah cool, if you send me your ticket numbers I can add them to an informal escalation

When did you contact support?

I’m not sure, it may take longer due to the weekend.

Ohh right in the future use restart and not pause👍

Normally paused is only used if you are no longer going to be actively using the project. I’ve added your ticket to the escalation queue and it looks like your ticket has been picked up by the emails you’ve screenshotted.

Could be anything, did you click on pause project in the project settings or did you click on restart?

Okay looks like you’ve had response, I’ll add to the escalation queue as well

If you’re on a pro plan it normally less than 24 hours but more if you are on a free plan, send me over your ticket number and I can add to an escalation queue we have.

The is a user to user forum. Send over your ticket number and I can add it escalation queue. Be aware though it’s the weekend.

Are you on the free plan or the pro plan?

Have you raised a ticket with support?